This page is an English summary provided for convenience. The legally binding document is the Portuguese version, available at /termos. In case of any discrepancy, the Portuguese version prevails.
The service
Nexiry provides centralised customer service over messaging channels connected by the customer, including queues, departments, internal team chat, automation and reporting, according to the contracted plan.
Third-party messaging channels
Connecting a messaging number is done by the customer, who declares to be its legitimate holder. Those applications belong to third parties and have their own terms, which the customer must comply with. Nexiry is not affiliated with, sponsored by or endorsed by those providers.
The provider may restrict, suspend or ban numbers at its sole discretion. Nexiry applies good technical practice to reduce that risk but cannot guarantee continuity of a number with the provider.
Acceptable use
Spam, unsolicited bulk messaging, fraud, harassment, unlawful content and any violation of law or third-party rights are prohibited and authorise immediate suspension.
Accounts and responsibility
Credentials are personal and non-transferable. The customer is responsible for granting and revoking access for its team and for the content of messages sent by its users.
Company and contact
NEXIRY TECNOLOGIA E COMUNICACAO LTDA — Brazilian company registry (CNPJ) 68.076.089/0001-03.
Registered office: AV RONDÔNIA, 900, SALA A — JARDIM ZONA SUL, Ariquemes/RO, CEP 76.876-878, Brasil.
General contact: contato@nexiry.com.br
Data Protection Officer: privacidade@nexiry.com.br